Frequently Asked Questions
The in's and out's of how we do business.
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What should the customer know about your pricing (e.g., discounts, fees)?
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We offer flat rate pricing based on the size of your home and scope of work to be completed. We also offer referral bonuses and multiple service discounts.
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What is your typical process for working with a new customer?
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Our process:
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1. Call us or message directly for a free quote.
2. Online inquiries will receive a same day response, usually within 5 minutes or less.
3. Receive upfront pricing with a direct quote and get a clear understanding of the services we provide.
4. Schedule your next appointment.
5. Pay with ease online or in person at the time of appointment, receive snapshots of finished work upon request. ​
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Done. We make it easy by providing simple, reliable, professional service.
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What education and/or training do you have that relates to your work?
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Rapha Roofing Services LLC was established in 2021. Our experienced staff offers over 40 years of collective experience. On average, our experts posses 20+ years of experience. We perform background checks on all of our employees, as well as regular drug screening to ensure we hire only the most qualified professionals.
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How did you get started doing this type of work?
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Rapha Roofing Services was started with one goal: To provide the highest level of quality, service, and value in residential roofing services!
Our experienced team offers over 40 years of experience in professional roofing. We provide simple, reliable, professional service at competitive rates in Central Texas and surrounding areas.
The focus of Rapha Roofing Services is to do what we do best, while also being proficient in areas where many providers are failing to serve the market - pricing, consistency, professionalism, communication, and convenience to name a few.
As a small family owned and operated business we are able to focus on the details, build trust through our work, and establish the personable connections that matter most to our clients. We seek to earn your business with each and every service!
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What types of customers have you worked with?
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We specialize in offering impeccable residential roofing services, to those in need of consistent and reliable professionals. We offer flat rates, competitive pricing, and we stand by all of our services with a complete workmanship guarantee!
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Describe a recent project you are fond of. How long did it take?
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We recently completed a full installation for a new client. The customer was able to submit our estimate to their insurance company for a prompt approval. The claim was processed quickly and efficiently!
Upon completion everything was cleaned up properly for maximum curb appeal, safety, and overall condition of the home at an unbeatable price!
We take great pride in helping you transform, redesign, and maintain your property to achieve immaculate restoration or repair!
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What advice would you give a customer looking to hire a provider in your area of work?
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When searching for a roofing professional we would always recommend the following:
1. Call to see if you are able to contact them directly over the phone. Speak to them, ask about pricing and services. Were they friendly? Helpful? Professional? If not, you may want to consider another provider.
2. Check out their website and other online profiles they may have. Check reviews if any.
3. Compare pricing to other competitors. Look for the best overall value based on the services provided and the overall price.
4. Look for guarantees offered if any. A good business will stand by their services.
5. After comparing all of these aspects you should be able to narrow it down and make a solid decision on who you want to hire. We'd like to make the top of your list! If you're ever in need of simple, reliable, professional roofing services, you know who to call!
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What questions should customers think through before talking to professionals about their project?
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Things to consider before looking for a quote:
1. Your budget. Know how much you have to spend on a project and get a realistic idea of the going rates in your area.
2. Research the company's website and other online profiles to get an idea of what's included in a typical service and their particular rates. These things may differ greatly from company to company.
3. What's your timeline? Know when you need your service completed to avoid upsetting delays. Communicate this upfront to be sure the provider you choose has the availability to meet your needs.